In Swimhome we are very clear that our job is to offer you the best products at the best price. For this reason we do not try to fatten the price of your purchase with high shipping costs. For this reason we have partnered with different first class parcel companies that allow us to offer you the best prices on shipping your purchase, when the value of the cart does not allow us to manage your shipment for free.
In these cases we will calculate the cost of shipping costs based on the weight and volume of your purchase and we offer you, whenever possible, different shipping options (different companies, home or post office delivery) so that you can choose the shipping method that best suits your needs.
You will not have to pay shipping costs when your purchase meets the following requirements:
- As long as your purchase exceeds 50€
- The delivery is within the Iberian Peninsula
In shipments to the Peninsular that does not meet the conditions will apply a price of up to 9.68 ¤ in orders where the total value of the purchase does not exceed 25 ¤ and up to 4.84 ¤ in orders up to 50 ¤. Other prices may be offered with faster deliveries or lower prices, depending on the weight and volume of the package
In shipments to the Balearic Islands will apply a fixed price of 12,1 € in orders where the total value of the purchase does not exceed 25€, 15 € in orders where the value of the purchase does not exceed 50€ and 30 € for orders above this value. Optionally other shipping options will be offered with different prices depending on weight and volume of the package. Please note that the delivery times indicated are peninsular and in the Islands will be affected depending on the island and delivery saturation
In shipments to the Balearic Islands will apply a fixed price of 12.1 ¤ in orders where the total value of the purchase does not exceed 25 ¤, 18.15 ¤ in orders where the value of the purchase does not exceed 50 ¤ and 30.25 ¤ for orders above this value. Optionally other shipping options will be offered with different prices depending on weight and volume of the package. Please note that the delivery times indicated are peninsular and in the Islands will be affected depending on the island and delivery saturation
Shipments to the Canary Islands have a fixed price of 85 €. Delivery times are approximate and will depend on the island where the delivery will be made
No matter the weight or volume of your purchase, we will offer you a free standard delivery to the indicated address. The delivery service will be a standard delivery service.
Additionally we will offer you premium delivery or post office delivery services with different carriers. If you need a faster delivery you can select any of these options at a very competitive price.
Delivery times may vary depending on the type of product. Please note that the lead times shown in the "Shipping Methods" section of the checkout process are estimated delivery times by the carriers, but do not include the preparation time of your order. Please note that custom made products have a longer delivery time due to manufacturing and production lead times.
To find out the estimated delivery time for your order you should refer to the product page. The time shown will be in working days and will refer to the fastest delivery method available for orders with delivery in mainland Spain. If you wish to know the estimated delivery time in other conditions, we recommend you to consult us directly.
In general the shipment will be made when all the products are ready, so if your purchase combines several products, the delivery time to consider is the delivery time of the product with the longest delivery time.
Custom-made products may have a longer lead time depending on the volume of orders. These products are often handmade, so lead times may vary over time. It is possible that, due to a large volume of orders, increased order complexity, or other factors, actual lead times may be longer than expected. It is also possible that on some occasions, lead times may be shorter than expected. In either case we will do our best to keep you informed of all such cases.
In any case, delivery times are purely indicative and shall not be binding. We cannot be held responsible for delays suffered by the transport agency
In general, we will try to send your entire purchase in one shipment, so that you will receive your entire purchase at the same time. However, in some cases it may be impossible to deliver together. This may be due to stock shortage of some of the products or because the products are shipped from different warehouses
In these cases we will inform you of the products shipped and those still to be shipped.
Frequently Asked Questions
You can check the status of your order at any time from your customer account. To do this, you must access the " My order history and details " in your customer area. Under "Status" you can see your current status, but if you need more information, you can click on "Details".
If you placed your order with a guest account, you can track your order from Guest Order Tracking
As a general rule your order will go through the following statuses:
Your order has been accepted and will be processed shortly.
Preparation in custody:
Your order is being processed for shipment.
Ready to ship
Your order is ready for shipment and will be shipped as soon as the carrier picks it up.
The product has been shipped, you will receive it shortly.
Your order has been delivered to the requested address.
If your order is custom made, the following statuses may be added:
Your order has entered the production line
Indicates that your order is in the production line
Your order is in the last phase of production
The last details of your order are being processed, it will be shipped shortly.
When we ship your order we will send you an email to inform you. You will usually find information and a link in your account that will allow you to view the status of your shipment on the courier's website. Sometimes you will receive a second email with a link where you can track your shipment from the carrier's website
In order to ensure maximum transparency and your complete satisfaction, we will offer you different delivery options whenever possible. Whenever possible, you will be able to select the carrier that best suits your needs.
However, when you select "Standard Shipping" as your delivery method, we cannot guarantee which carrier will deliver your order. This will depend on the product, weight, volume of the package, as well as the warehouse from which it will be shipped and your delivery address.
In any case, we will work with first class carriers to guarantee your full satisfaction.
To ensure your convenience we offer the carriers the telephone number you provided at the time of registration with an indication that they call to coordinate delivery. This is done in most cases, as it is more convenient for the carrier and allows them to guarantee delivery. However, we cannot guarantee that the carrier will call prior to delivery.
In case no one is present at the time of delivery, the courier companies may leave a note with the delivery attempt. The transport company will make a new delivery attempt, they will probably contact you by SMS or phone call in order to coordinate a new delivery
If your order has been shipped and you still have not received it within the timeframe indicated by the carrier, please contact us. We will treat the matter with the utmost urgency in order to resolve this incident.
It is important that you check your order in the presence of the carrier. You should check that the packages received are as indicated on the delivery note. You should also check that the package is in good condition, without bumps or breaks.
If the package shows clear signs of damage, we recommend that you refuse delivery of the package and contact us as soon as possible
Once you have received the package, check the correct condition of the products within the next 24 hours and let us know in case of any damage. In these cases the insurance of the shipment will act, so you should keep the package and the box of the product
We cannot be responsible for physical breakage of the products after these deadlines.
Your order will be delivered to the door of the house or gate of the address you indicated at the time of placing your order
If your purchase includes a heavy product, you must take this into account and make the necessary prior arrangements to bring the heavy product inside your home